9 Messages

Sat, Jul 31, 2021 3:25 PM

Internet goes out every day at 10:40 a.m. Why?

For the past five days my internet has been going out at the same time. I end up getting a message saying there’s an outage. Why would there be an outage every day at the same time? It’s starting to get really ridiculous.


Official Employee


350 Messages

2 m ago


Hi there! I'd be glad to ensure that this gets looked into further, and look into your service issues. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of your screen and send a message to the shared handle "Xfinity Support"

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