ljaffe26's profile

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Sat, Oct 17, 2020 9:00 AM

Internet for New Townhome

We are renting a new construction townhome and have been calling for nearly 3 weeks trying to have internet established. Some neighbors in the same block of townhomes already have internet, and others have also had the same frustrating experience of requesting service for weeks. We've been told multiple times that "construction has to release the address for servicing" and that the only way for Comcast to reach said "construction" is through a ticket system...which apparently "construction" ignores?! We have had our request "escalated to a supervisor" twice, yet no progress has been made. Your business process is clearly broken and this failure to execute is absolutely inexcusable. Ticket #1966536.



Official Employee


2.5K Messages

7 m ago

Hi, ljaffe26. Thank you very much for your interest in our service. It's frustrating to hear you've had trouble with getting support on your serviceability request. We want to help! You came to the right place. To get started, please send me a PM with your first and last name. We will take a look at what might be holding the request up and we will see what we can do about it. Does that sound good?


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  


Thank you!

I am an Official Comcast Employee.
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