Visitor

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1 Message

Monday, April 13th, 2026 1:33 PM

Internet expenses

I have been a customer since 2021, but I find myself looking at other options recently due to the high internet prices. $118 a month for just internet seems to be a lot compared to other companies. I could get the same plan with Verizon for $70 a month. 

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Official Employee

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148 Messages

27 days ago

Hi there @user_qrie11 Thank you so much for reaching out on our Xfinity Community Forum about your internet expenses.  I'll be happy to assist.  To get started, please follow the steps below to send a direct message. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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