Internet essentials

When I signed up for this service. Over five years ago now. It worked great no issues. That was over five years ago. I had this and the AT&T plan. No problems til I moved. Had to drop AT&T which I hate now. Xfinity pre-wired the complex. Set up modems in every apartment. There hasn't been a month now. That I haven't had issues. Like freezing, repeated buffing, no service at all. Calling customer service doesn't help either. Your guaranteed to get someone. Who doesn't know about the service. Nor how to correct it. You'll be transferred, left on hold, or hung up on. If you ask for a supervisor. They really give you the run around. None is available I now record my conversations. Screen shot the texts all the mountains. You have to go through. To try get help is beyond ridiculous. I've made several complaints. With the BBB still nothing good. Now they've gotten to the point. They're messing up on my bill. They've charged me for things. They couldn't even tell me. What it was for back to the subject. Now my service doesn't work at all. I get the run around constantly. I have the screen shots to show it. They'll send you to someone else. Without even telling they're doing it. So I've been paying for the service. Even though it doesn't work anymore. I've called them repeatedly. They can't fix it no matter. How many ppl there you speak to. I used to tell ppl about them. Now I tell ppl to beware. I hate I had to drop AT&T. The fact they have the phone. Say it's doing a check. Which says there's no issue. When my tv screen says. Disconnected not in range. Yet they find no issues at all. Amazing truly so tomorrow I will be canceling. The service they've gotten enough free money. From me they can see. When you use and when you don't. They don't want to give you a credit either. Even though it's cheap. It still costs and should work. I'm going to file a complaint again. This is why I make sure to do reviews. On companies so ppl will know. Not waste their money and time. If you've never hated whole heartedly. Having to deal with someone. You'll truly know the feeling. If you have issues with this service. Because there is no help for it. It's been times I've spoken to seven ppl. Trying to get help wasting my time. Because not one of them could help. Then they send out a tech. Last one came flipped through the stations. Told them there was no problem. Then charged me a hundred something dollars. When I was told I wouldn't be charged. So that was a fight. To get my money back. I encourage all who deal with them. To record screen shot the chats. Because they're good for saying onething. Then documenting something else. If they even document anything. If you don't do this. You'll regret it I'm telling you. Always make them send it to you. In writing while your on the phone. Don't let them tell you they can't they can. Especially when it envolves your money. Don't let them play with you ever. I want to know how do you reach a supervisor. The agents refuse to transfer you to one. Is there an email to corporate or number. Sick of the ppl who are getting a check. For doing nothing I should apply there. To answer the phone. You don't need to know nothing. Just how to transfer ppl. Put them on hold and lie. Easy enough to do. Xfinity don't care about the fact. Their staff don't know about their product. Then the fact they try to sell. You something when they can't help you. With the issue your having. That is beyond irritating for them to do. Try to give you a cheap phone. With data that's limited. I told them if I don't ask. Don't tell me about that not interested. Can you answer the question I asked. Another issue they won't answer your questions directly. They'll ignore you like you didn't ask it. To the point you have to ask three times. Pathetic more then fed up with issues.  Every month with no solution. Then getting the run around. Customers aren't valued here at all. Nor are they listened to. Nothing is done to improve service. Even when they ask and you tell them.