Visitor
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3 Messages
internet essentials
I have been trying to apply for internet essentials for several months now and after talking to several customer Service agents I am being told there is smoking of block or error on my account and to call customer service again . as I do and I go throw the same steps all over again. with no results
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCChe
Official Employee
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6.9K Messages
2 years ago
Hello @mylissaht. Sorry for the experience you're having when trying to sign up for our Internet Essentials service. I can understand how frustrating this must be, and want to make sure you're reaching the correct team to help get this taken care of. When trying to sign up for Internet Essentials, is this the number you're calling, 1-855-846-8376? They can be reached from 8:00 AM - 12:00 AM ET, seven days a week.
You can also apply online here: www.InternetEssentials.com or www.InternetEssentials.com/es (Spanish language).
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mylissaht
Visitor
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3 Messages
2 years ago
Hello, thank you for replying. Yes, this is the correct number that I have been calling. And I have a tried to apply online through the link you provided but it says error. I gave it a shot one more time and just got off the phone with a customer rep. The woman told me that because I have an outstanding bill and because I am a current customer I am not eligible. here on the Xfinity website one requirement is that you are not an existing customer, but right under that it says “the requirement is being waived if you are approved for ACP” which I am. The last requirement is that you have no outstanding debt to Comcast less than when year old and underneath that it says that “we are waving this qualification if you are approved by December 31. “ again thank you so much for helping with this, I do have a past due balance , and before the pandemic, my package and the monthly payments were not problem. However, now with my husband losing his job due to COVID-19, we haven’t had any extra money to pay this debt off. However, my kids are homeschooled and I still do need the Internet, so I am trying to find a solution to continue my Internet and not create a larger bill. Which is the reason for downgrading our package .again thank you very much for your help
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