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user_p2ws5r
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Thursday, January 16th, 2025 12:48 AM

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internet essentials plus

i changed my plan to internet essentials plus and got a confirmation email about my order. I received a bill now a month later that is showing i'm still on my previous plan

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1 year ago

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XfinityBrianH

Official Employee

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1 year ago

 

user_p2ws5r Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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