Visitor
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2 Messages
Internet essentials plus
I was approved for ACP and I was told I was eligible for the internet essentials plus plan with double speed and no equipment charges and that it would be only $29 plus tax but minus the ACP I only would pay roughly $4 because of the tax. I said ok and upgraded my regular 50gig internet essentials to the internet essentials plus plan. At least I THOUGHT I did. Then I started getting weird bills from xfinity for internet and equipment rental fees which I’m not supposed to be paying. One bill was for $40 something which is NOT $4 and another bill was for $30. What happened to my internet essentials plus plan that I WAS supposed to be on with the ACP?? I never dropped internet essentials nor did I ever say I was dropping internet essentials, I was supposed to be moved to the internet essentials plus plan with the 100 gigs and the no equipment fees. Please fix my account because I’m seriously considering moving my Services to AT&T since they have their access plan and will honor the ACP accordingly.
XfinityEva
Official Employee
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1.9K Messages
3 years ago
Thank you for reaching out to our Community Forums about your recent plan changes with Internet Essentials. They are a specialized team and can better assist with plan changes through
855-8-INTERNET (855-846-8376)
Internet Essentials Einstein Chat Support: https://comca.st/3ueV66A
The Internet Essentials Call Center is available from 8:00 AM - 12:00 AM ET, seven days a week.
Internet Essentials Chat is available from 8:00 AM - 8:00 PM ET, Monday - Friday.
For the ACP, once you receive confirmation of your enrollment, you could see the ACP credit on your very next bill. However, depending on when you enroll, the credit may not appear until your second bill after enrollment.
For more on ACP credits please visit their ACP FAQs page.
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user_3bc0c1
Visitor
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13 Messages
3 years ago
I was told by the Comcast agent with Internet essentials and with ACP I would get charged nothing but yet I'm still getting charged
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