M

14 Messages

Thursday, November 21st, 2024 8:06 PM

Internet Essentials new Typical Speeds per Broadband Fact webpage

The new speeds provided by the Interbet Essentials plan are your now showing under your website. The new speeds are 75/10 Mbps versus 50/10 Mbps.

However the typical (actual) speeds we should see are 89/17 Mbps per the Broadband fact sheet. Under the older speeds my typcial (actual) speeds were 59/11 Mbps per the Broadband fact sheet.

My downlaod speeds is now showing 89 Mbps BUT why am I still seeing 11 Mbps under my new upload speeds versus 17 Mbps?

Please see old and new Broadband fact sheet attached.

Expert

 • 

108.3K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

1.1K Messages

3 months ago

 

Machiavelli777 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

forum icon

New to the Community?

Start Here