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user_726b6b
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6 Messages

Sunday, July 21st, 2024 2:27 PM

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Internet essentials amnesty progeam

I need to speak to someone about the internet essentials amnesty program. I’m told so many different stories from reps and every day I have to call in because there is a past due amount on my account and it keeps being suspended, but I’m on internet essentials and was told it’s the amnesty program. I need help

Question

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Updated 

11 months ago

64

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XfinityBillie

Official Employee

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3.4K Messages

11 months ago

@user_726b6b We appreciate your time in reaching out to us here on our Xfinity Forums. If it is a question or concern with your internet essentials account you would need to contact the internet essential team at 1-855-846-8376 for further assistance. 

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user_726b6b

Visitor

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6 Messages

I have called and the reps aren’t helpful 

11 months ago

0

user_726b6b

Visitor

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6 Messages

Can you message me so I can get some help?? Please 

11 months ago

0

XfinityBillie

Official Employee

 • 

3.4K Messages

@user_726b6b I can look at the account, however I may not be able to fully assist you since it is an internet essentials account. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it


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11 months ago

0

user_726b6b

Visitor

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6 Messages

Message sent to support 

11 months ago

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