1 Message
Internet Essantials
My bill is usually 9.95 as I am on food stamps and housing. Why does my bill for end of January say 14.95? Help! Fixed income here.
1 Message
My bill is usually 9.95 as I am on food stamps and housing. Why does my bill for end of January say 14.95? Help! Fixed income here.
XfinityVianney
Official Employee
•
2.3K Messages
6 months ago
Thank you for reaching out. I hope you are doing great today. I see you had some questions about the recent increase to your Internet Essentials Plan. The pricing was recently updated, effective January 1, 2025. We alerted the customer about the upcoming changes to your December bill on Pages 4 - 5. We also increased speeds to 75 Mbps for these plans, which is excellent. Your bill can be accessed online using the Xfinity App or website at any time :)
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