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user_0a2d49
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2 Messages

Monday, August 17th, 2026 6:30 PM

Internet Equipment

My wifi extender stopped working and I was told to go to a corporate store to get a replacement. I went to three stores and was told at each that I was misled. They could not do it. I also wanted to update to the newest Gateway and again did not happen. What can you do to make these things happen?

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6 hours ago

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XfinityEmilyB

Official Employee

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3.1K Messages

7 hours ago

 

user_0a2d49 Welcome to our community forum! You've reached the perfect place to get help with your Xfinity internet equipment. What symptoms are you noticing with the WiFi Extender? Do you remember where and when you purchased it? 

Let's make sure you have the best modem for your internet speeds. What speed tier are you subscribed to? 

 

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user_0a2d49

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The wifi extender stopped working. It was sent to me by Xfinity. I did not purchase it. I am assigned to gig speed. 

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6 hours ago

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XfinityJohnG

Official Employee

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3K Messages

Thank you very much for the clarification. I will be happy to get that replacement extender sent and look into any options on your modem. In order for me to check on that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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