Visitor
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1 Message
Internet Equipment Not Shipped
I ordered my internet equipment a week ago and have not received an email that it has even shipped yet, only the confirmation email. I need internet and my bill is set on auto draft when I haven’t even been able to use the internet.
XfinityTonya
Official Employee
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8 Messages
3 hours ago
Good Morning @user_7pcoll,
Thank you for reaching out to us here on Xfinity Forums. You have reached the right person to help with checking on the shipping of the Xfinity equipment. Usually an email is sent with the tracking information, or can be found in the Xfinity App and navigate to the Billing or Account tab to view your order details, shipping dates, and tracking links. Since you have not received the email we would want to look int to this further. To be able to check on the account and shipping we will need to move the conversation into a direct message.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
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