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Wednesday, July 10th, 2024 9:58 AM

Internet during storm is on. Day after storm it’s gone.

Why is my internet out when it’s been over 24hours after Beryl? No updates or acknowledgment either. It sucks y’all are the only provider for the  area.

Official Employee

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1.6K Messages

4 days ago

Hello, @Katastrophe 

 

Our hearts go out to those impacted by Storm Beryl. To help residents and emergency personnel stay connected during this time, we opened Xfinity Wi-Fi hotspots in the Texas Region to anyone who needs them, including non-Xfinity customers, free of charge. The Xfinity Wi-Fi hotspots will remain open through Thursday, July 11, at 5:00 p.m. Central Time (CT).

To connect to Xfinity Wi-Fi hotspots:

  1. Direct users to the hotspot map, enter their zip code, and zoom in to street level to see the available WiFi hotspots. 
    • Xfinity Internet customers can also visit the Xfinity app or xfinity.com/wifi to see a map of available Xfinity WiFi hotspots. All open hotspots, both indoor and outdoor, will appear on the map.  
  2. Once at a hotspot, customers and non-customers should select xfinitywifi from the list of available WiFi networks and then launch a browser.
  3. Xfinity Internet customers can sign in using their Xfinity ID and password to be automatically connected to Xfinity WiFi hotspots in the future. Non-Xfinity customers can connect by choosing the Accept and Connect button.
    • Non-Xfinity customers can renew their complimentary sessions every 12 hours.

Please continue to monitor service restoration on our status center page https://www.xfinity.com/support/status

2 Messages

@XfinityThomasC​ 

your hotspot doesnt even work

Official Employee

 • 

1.6K Messages

@Katastrophe sorry to hear the hotspot you are attempting to access is not working. According to the instructions, the hotspot map locator should direct you to more available hotspots. Once at a hotspot select xfinitywifi from the list of available Wi-Fi networks and then launch a browser. 

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