Visitor
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4 Messages
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replaced so our internet doesn't keep dropping.
EG
Expert
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115.9K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.1K Messages
2 days ago
Hello, @user_ibw95g let's get a tech out to your home to close that lockbox and make sure your service are working properly. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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user_7f9621
Visitor
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2 Messages
12 hours ago
How can I schedule an on site technician visit for the same issue? Had a new modem installed about 6 weeks ago and since then internet drops 2-3x every day.
Sometimes comes back without a reboot, sometimes a modem reboot is needed.
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