Contributor
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31 Messages
Internet drops nightly
This is getting really old really fast. I've had technicians come out and change the modem and the line, every night they keep saying they are doing "maintenance"
Since I put in a uptime monitor to keep track...
3/17 6:21 pm off for 5:01 minutes
3/17 6:26 pm off for 17 seconds
3/18/ 5:49 p.m off for 5:14
3/18 5:52 off for 15 seconds
3/18 6:24 off for 5:17
3/18 6:29 off for 12 seconds
3/18 6:45 off for 5:13
3/18 6:50 off for 11 seconds
When I log into the app it cannot reach the router and tells me I have to manually unplug it.
I have storm ready wifi - that doesn't kick in.
FIX THIS PEOPLE I WORK FROM HOME -- ITS TAX SEASON AND I CAN'T GET MY WORK DONE
What is going on with your service?
I have a order in for ATT fiber because your service is getting to be totally unreliable.
Sbradone
Contributor
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31 Messages
21 days ago
Net Uptime Monitor Failure Log (NetUptimeMonitor.com)
=======================================
3/17/2026 1:28:02 PM Log Start
Ping Target 1: 8.8.8.8 - Google
Ping Target 2: 4.2.2.2 - Level3
Ping Target 3: 1.1.1.1 - Cloudflare
Wait for Ping (milliseconds): 200
Test Interval (seconds): 5
Log Failure Longer Than (seconds): 5
---------------------------------------
Failure Start Length
------------- ------
3/17/2026 6:21:35 PM 0:05:01
LAN Failed - No router response
3/17/2026 6:26:58 PM 0:00:17
LAN OK - 10.0.0.1 responded in 3 ms
3/18/2026 5:49:04 PM 0:05:14
LAN Failed - No router response
3/18/2026 5:54:28 PM 0:00:15
LAN Failed - No router response
3/18/2026 6:24:04 PM 0:05:17
LAN Failed - No router response
3/18/2026 6:29:30 PM 0:00:12
LAN Failed - No router response
3/18/2026 6:45:04 PM 0:05:13
LAN Failed - No router response
3/18/2026 6:50:26 PM 0:00:11
LAN Failed - No router response
3/18/2026 7:12:58 PM 0:05:20
LAN Failed - No router response
3/18/2026 7:39:59 PM 0:05:16
LAN Failed - No router response
3/18/2026 7:45:25 PM 0:00:15
LAN Failed - No router response
3/18/2026 8:06:58 PM 0:05:20
LAN Failed - No router response
3/18/2026 8:12:40 PM 0:00:06
LAN Failed - No router response
3/18/2026 8:35:01 PM 0:04:58
LAN Failed - No router response
3/18/2026 8:40:09 PM 0:00:05
LAN Failed - No router response
3/18/2026 8:40:23 PM 0:00:16
LAN OK - 10.0.0.1 responded in 4 ms
3/18/2026 9:04:56 PM 0:05:04
LAN OK - 10.0.0.1 responded in 2 ms
3/18/2026 9:10:22 PM 0:00:15
LAN Failed - No router response
Every time this goes down storm ready doesn't work either.
(edited)
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Sbradone
Contributor
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31 Messages
21 days ago
3/18/2026 9:49:59 PM 0:04:58
LAN Failed - No router response
3/18/2026 9:55:18 PM 0:00:17
LAN Failed - No router response
3/18/2026 10:20:52 PM 0:05:19
LAN Failed - No router response
3/18/2026 10:26:21 PM 0:00:14
LAN Failed - No router response
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EG
Expert
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117.2K Messages
21 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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2.2K Messages
21 days ago
Hello and welcome to Comcast! Thank you so much for reaching out to us us here on our Forums page. You are in the right place and we are happy to assist you today. I work from home as well and I know how frustrating it can be when you are problems with your Internet provider. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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Sbradone
Contributor
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31 Messages
21 days ago
I’ve chatted with chat several times and nothing is being fixed. What good will chat do?
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Sbradone
Contributor
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31 Messages
21 days ago
Now my system said it's on the Storm Ready wifi but yet my main router still is online. Once again they indicate maintenance on the system will occur at 1 a.m.
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