1 Message
Internet dropping
I've been having problem with my internet since the first day. It will drop connection a couple times a day. I had 3 techs over. 1st one said it was a bad coax filter. Replaced. No fix. The 2nd one replaced the whole coax cable from the pole to the house. The pole is across the street so the coax cable stretches across. No luck either. The customer service assured me they will send a “senior tech” never met them but they said they did the job. This was about 2-3 weeks ago. Finally the internet was stable. Until today, today has been a very windy. I don't know if that is the culprit from the wind swinging the cable around. But there is another pole behind my home. Is it possible for the tech to switch it to that one? Since it will be less coax cable travel?
XfinityEricB
Official Employee
•
1.7K Messages
16 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
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