3 Messages
Internet dropping out for 3 weeks straight no help from you
My internet, TV, and phone are all through you. For the past 3-4 weeks they have all been dropping out constantly. You've already sent out multiple techs none of which have done a single thing to resolve this issue. The last guy said something about submitting a ticket because a bucket truck needed to fix something on the pole. THIS WAS MULTIPLE DAYS AGO and the problem still persists. At this point this is completely unacceptable and I've wasted HOURS with you trying to get this issue fixed over the past MONTH!!!!!! This may be the end of us using Comcast as this is rediculous. Your AI customer service is completely useless and just loops through the same things over and over both on the phone and website. It's not even possible to get a real person on the phone ...
XfinityThomasB
Official Employee
•
1.9K Messages
1 month ago
user_0pxkwo
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
0
0
user_0pxkwo
3 Messages
1 month ago
A week later and now have been lied to twice about you sending out a truck to fix the issue that you supposedly have finally identified. This issue has been going on for OVER a month now.
1
0
user_d1musp
1 Message
1 month ago
Like others, our Xfinity internet service has also been dropping out intermittently for the last 3-4 weeks. When I try to contact a human being via the 800 number to discuss this, all I become is super frustrated. We are not alone... our neighbor says they are having similar issues. What gives?????
1
0
user_0pxkwo
3 Messages
23 days ago
Nearly 2 months later and the issue still persists. You've now sent out 3 techs none of which did anything to resolve the issue and we've now been LIED to 3 times by customer support about you having identified the issue outside on the line and were sending out a bucket truck to fix it. This never happened and the issue is still ongoing. The last tech you sent out yet again wasn't even informed of any information about the call he was going to and just said "well it's not dropping out right now so there's nothing I can do" and then left...
1
0