Internet dropping mid-afternoon each day; Portal won't allow me to disable guest hot spot

Hi Xfinity support!

1. I have been experiencing my internet dropping off in the middle of the afternoon most days. I work from home, so this has become a real problem. What do you recommend to resolve this?

2. I have tried disabling the guest hot spot wifi within the customer portal, but it keeps showing the error "Something has gone wrong, please try again later". I've tried several times yesterday and today.

Thanks in advance!

Responses

XfinityAdrienne

Official Employee

•

1.2K Messages

2 years ago

Hey there, @user_be1nmq! I am very sorry to hear about the drops in connection in the afternoons. When you notice, is the modem resetting fully? If not, are you losing both hardwired connection and Wifi? As far as disabling the guest hotspots, are you using the Xfinity App or on a web browser?

5

0

Again

Expert

•

31.4K Messages

2 years ago

@user_be1nmq

To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup

Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

0

Customer Service

user_be1nmq

Internet dropping mid-afternoon each day; Portal won't allow me to disable guest hot spot

XfinityAdrienne

Again

New to the Community?