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xTheEdgex
Expressive Exchange
Conversation Starter
Conversationalist

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76 Messages

Friday, March 24th, 2023 9:55 PM

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Internet dropping in and out

​Can someone with Xfinity look at my account and see what is going on with my internet service today. It has dropped out what appears to be dozens of time since this morning. I'm away and my home security system is having a fit with the connection back and forth.​

Question

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Updated 

2 years ago

 • Edited

115

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xTheEdgex

Contributor

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76 Messages

2 years ago

Can someone look at my account and see if there's an issue with my service please? I'm away and my logs show my internet had gone off and on maybe 30 or so times since this morning. My home security is having fits because of the service interruptions. I've already gone through the grueling process of phone support two times. The first said he ran a diagnostic that fixed the issue but it didn't last. The second said she can't help me because I'm not at home. The gateway has been restarted remotely several times already. Because it's affecting my home security, it's very concerning to me.

Note: This comment was created from a merged conversation originally titled Losing internet intermittently

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CCElizabeth

Problem Solver

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908 Messages

Thank you for letting me know. Let's take a look at the account and see if that tells us anything. Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
 
 1. Click "Sign In" if necessary
 2. Click the "Direct Messaging" icon (upper right corner of this page)
 3. Click the "New message" (pencil and paper) icon
 4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
 5. Type your message in the text area near the bottom of the window
 6. Press Enter to send your message
 
I look forward to working with you soon!

I no longer work for Comcast.

2 years ago

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CCElizabeth

Problem Solver

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908 Messages

2 years ago

@xTheEdgex

 

Thank you for reaching out about this. I apologize for the inconvenience this must be causing. Our team can help. Is there anyone in the home right now that can troubleshoot with us?

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xTheEdgex

Contributor

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76 Messages

@XfinityElizabethA​ There's no one there. I've already gone through 2 phone calls to customer service. I was told on one call that a diagnostic was ran and fixed the issue but it's still happening. The gateway has been remotely reset several times. All connections are the same to the gateway, etc, nothing has changed. It was working before I left. 

(edited)

2 years ago

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