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userpotter
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4 Messages

Sat, Aug 14, 2021 7:37 AM

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Internet dropping every night from 330/430 am

I live in central PA. For the past month my internet has been dropping every night between 330am and 430 am. I’m obviously awake when this happens and using my internet. I’ve had a technician come out and give me a new modem, I’ve gone through troubleshooting with techs and they tell me everything is fine. It’s not. It continues doing this and it very frustrating when I’m trying to do work. I see other people are having this issue as well. So what’s the deal xfinity?

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Updated 

1 y ago

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userpotter

Visitor

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4 Messages

1 y ago

I’ve been having this same issue in Pennsylvania. It’s annoying because I’m a night person and I’m awake trying to do stuff and around 330-430 it drops continuously. 

Note: This comment was created from a merged conversation originally titled help

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XfinityAmira

Official Employee

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2.8K Messages

Hello @userpotter, thanks for reaching out to us on our Forums page in regard to the internet drops you have been experiencing on your end. I know the importance of consistently having a solid and steady internet connection throughout the day, so I am sorry to hear you have been running into this. My team can certainly assist you with further investigating what could be causing this to occur, as well as any other service needs you may have as well.

 

To confirm, do you experience these connection drops at any other times throughout the day? About when did this issue start to occur on your end? What do the modem's signal stats look like? Try getting them here; https://comca.st/3m70VAm or here https://comca.st/3m2aalm.


Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

 

(edited)

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1 y ago

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user_ec35b4

Visitor

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1 Message

1 y ago

I have the same issue every night for the past 3 months between 3-6 am. That’s almost a whole day of service I’m losing each month and this is the time I go to sleep to my tv. And I have to

waot til it fixes to turn things back on and try going to bed. I’m sick of it

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XfinityGina

Official Employee

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635 Messages

I'm sorry to hear that you are seeing consistent issues, @user_ec35b4. I know that's frustrating, especially if you rely on the TV to go to sleep. Are you losing internet connection too? If not, it might be that your cable box is completing its daily update and you can change the timeframe that it occurs. 

 

Please let us know if that resolves the trouble, we want to make sure all is well :) 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 y ago

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