Visitor
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1 Message
Internet dropping constantly
My internet has been dropping constantly over 8 months. My modem have been charged out about 7 times. I added and extender because the tech said it would correct the the problem but it didn't. I have had 8 or 9 tech come to fix the problem most of said I can't do nothing because it working but I will change your equipment out to see if that help. If time I call in the person on the other end assured me me once I put in your they would stop until the problem was solved and time it was a lie. So I ask one simple question how do I get in touch with the corporate office, they still haven't gave me a answer as to date. Instead of during that, they put in for yet another tech to come and lie to me. In have been going on over 8 months if they won't fix on there own maybe corporate can light a fire. Send relief please.
XfinityMelinda
Official Employee
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468 Messages
5 hours ago
Hello @user_wqwjb6, and thank you for reaching out to us on our Community Forum. We understand your concerns with the ongoing internet connectivity issues you've described and appreciate the troubleshooting you've already done. We'd like to review the account and service history to get a better understanding of what's going on. When you’re ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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