Internet dropping at the worst times. Started about 8 weeks ago. 4 technicians have come to the house but not resolved the problem.

I am at my fourth Xfinity technician trying to resolve my internet issues. For the last couple months we have been experiencing random short disconnections. The several technicians that came to the house have attempted multiple things: Adding and removing filters. Buring a new line from the hub to my house. Asked me to change my personal modem to the Xfinity model. Asked me to not use my wifi node system. Removed my 2 unmanaged switches. I am basically running a bare bone system with nothing else than the provided Xfinity modem.

One tech says something about the signal strength being not high enough for just having internet only and that should be higher. The other saying that there is some kind of short in the apartament complex next to our community that impacts our community node.

Most of my neighbors have been switching to AT&T fiber due to the inability of Xfiniy technicians to resolve this issue impacting multiple users. 

The signal just drops off a few seconds but sufficient to disconnect you when you are in the video conferencing for work. Very disruptive and ridiculous that at this time and age, in one of the largest cities US cities we have this unreliable internet.

I haven't changed to another supplier yet because I have a bundle with multiple cell phones for the family but I am at a point that unless this is resolved in the next few days, I will be changing like all other neighbors in my community.

Reaching to this forum with the hope that customer service will react and try to resolve the problem. Close to impossible to get to talk to a person through chat or calling...

Unsatisfied customer.