Visitor
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3 Messages
internet download speed varies between 50 mbs and 900 mbs
About 30 days ago, contractors installing non Xfinity fiber optics cables dug up an underground Xfinity cable on my street. Comcast came and made a repair. Since then my download speed randomly varies between 50 mbs and the 900 mbs that I am paying for. Most of the time it is at the lower speed. How do I get a message to Comcast that their repair isn't working correctly? When I call, they just reset my modem but the problem persists.
EG
Expert
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111.5K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJessicaA
Official Employee
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330 Messages
3 years ago
Hello @PopsandLin We appreciate you taking the time to reach out to us today. I know how important it is to ensure you gat getting consistent speeds and we'd be happy to help troubleshoot with you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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PopsandLin
Visitor
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3 Messages
3 years ago
It seems to have solved itself. I have been getting high speed downloads regularly now. We see some new cables laying on the ground between two of their boxes and suspect they came back and replaced the ones they had previously buried. Now they will have to come back and bury the new replacement cables.
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