dmbrownlee's profile

Visitor

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2 Messages

Friday, September 15th, 2023 1:57 AM

Closed

Internet download speed supposed to be 300Mbps. Getting less than 50Mbps for the past 28 days.

Comcast Internet is broken.  I have rebooted my Cable modem multiple times (locally and remotely) and have even done a factory reset on the modem.  There is nothing wrong with my internet equipment.  Comcast is throttling my connection at the wrong speed and I can no longer ignore it as it is causing issues with streaming of my online classes.

I have 30 years of IT experience including 17+ years within IT at Google where I taught Linux, Security, and Networking to front line support.  Just letting you know not to worry about getting technical.  ;)

Visitor

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2 Messages

2 years ago

Pretty awful.  Only 10% of the bandwidth I'm paying for.

https://www.speedtest.net/result/15251117577

Official Employee

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1.6K Messages

@dmbrownlee Thank you for visiting our Xfinity Community Forums for help with your service. We understand the frustration when services are not working properly and we can assure you that Xfinity does not throttle speeds. 

 

Can you please provide us with more information on your setup? WiFi/Ethernet, what devices you are testing on, are you using a router with your modem? 

 

We recommend going through our Xfinity Knowledge Base - Internet Troubleshooting first. 

 

I am an Official Xfinity Employee.
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