Visitor
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1 Message
Internet down
The cable outside connecting to my house for internet has been broken and I can't get ahold of anyone at comcast to fix it
Visitor
•
1 Message
The cable outside connecting to my house for internet has been broken and I can't get ahold of anyone at comcast to fix it
XfinityGabriel
Official Employee
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3.1K Messages
3 hours ago
@user_jthgz7,
Hi there! Thanks for taking the time out of your Tuesday to reach out. As someone who depends on my internet services for my job, I can understand the inconvenience this has caused. You've reached the right expert team to help with this over social media. We can help. If the outside cable is broken, your service definitely won’t work, and you shouldn’t have to struggle to reach someone to get it fixed. I am sorry to learn about this experience. A damaged exterior line requires a tech visit to repair or replace the drop. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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