1 Message
Internet Down
My internet is down. Has been spotty for days. I have no cell service at home so I am writing from work. I cannot follow trouble shooting instructions in live chat while I am home. Can you please send in a format I can download while at work? I have already unplugged the unit and waited 30 sec and plugged back in. I have re-paired with my devices. No change. I cannot find a way to direct message customer service in this app. Please contact me or better yet- send a technician to repair. Thank you. Please send direct message so that I can share user name and service address.
XfinityEmilyB
Official Employee
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1.7K Messages
25 days ago
@user_dbuhli Welcome to our community forum! Thank you for letting us know about the internet issues and the troubleshooting steps you've already tried. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).
I see you've sent a Direct Message so I'll continue helping there.
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EG
Expert
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107.1K Messages
25 days ago
@user_dbuhli @XfinityEmilyB
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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