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user_6q75sq
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Saturday, July 20th, 2024 7:05 PM

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Internet down since 12:30 PM, July 8, 2024

I had power the entire time during the hurricane. However, working from home since our office was closed Monday, Tuesday and Wednesday the week of the hurricane our office reopened on Thursday.  My Internet went down on Monday, July 8 , 2024 at12:30 PM never came back up. 

I’ve only had service with Xfinity since 
August 2023. I’ve had more outages with Xfinity and it’s so much I can’t even count anymore. Either maintenance or just

 I am seriously thinking going back to AT&T, I was with them for 10 years. 

Xfinity customer service is terrible. They give you one date of restoration and then it changes daily or they just leave it as soon as possible.  Very poor customer service when you look online at Comcast/Xfinity and they’re 98% restored. 

Question

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Updated 

9 months ago

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XfinityOrlandoM

Official Employee

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2K Messages

9 months ago

@user_6q75sq

 

Thanks for reaching out to us,  I do hope you and your family are safe during this time of severe weather that was caused by the hurricane.

 

Our awesome Xfinity app will give you the status on the service interruption,  it will either list a date and time or it will say as soon “as possible”.

 

 Many of our nodes that services our customers homes and businesses have been damaged due to the hurricane.

 

Our techs are working 24/7 to get everyone back up and running,  this link https://texas.comcast.com/alerts/ gets up daily and gives you information on the percentage of customers that are back up and running and how our techs are working around the clock to get your services fixed and restored.

Via our awesome Xfinity app https://www.xfinity.com/apps who can set up a notification to be notified when services are back up and running and to be notified of a revised restoration date and time.

 

I do hope this information was helpful and letting you know all the efforts that we are taking to get everyone's service back up and running through this troubling time that was caused by Mother Nature.

 

 

 

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user_6q75sq

10 Messages

@XfinityOrlandoM​ thank you so much for your reply. However, I have been asking someone from Xfinity to come by our location which is at the back of our townhomes the building that’s at the end of our carport. I went back there yesterday. It’s extremely dirty lizards coming out of the box where the connections nodes  are probably dirty because of lizards living in there.  When  are y’all coming out to our location to fix and clean the  nodes to our Internet connections? I have made comments to the customer service reps,  to your technical support team but yet not one xfinity truck has been over here. It’s going on two weeks tomorrow Internet has been out.  It’s been two weeks too long. Everybody who has AT&T at our townhomes never lost their Internet.

(edited)

9 months ago

0

XfinityBenjaminM

Official Employee

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2K Messages

 

user_6q75sq Our Maintenance Team is doing everything they can and are taking the different conditions of properties into consideration to make sure we can get everyone back online. Please continue to check the Xfinity Status Center as soon as our team is able to determine an Estimated Time of Restoration, it will be posted there as soon as we have it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_6q75sq

10 Messages

@XfinityBenjaminM​ 

thank you so much for your reply. I am just wondering when a a Xfinity truck is going to come out here and check our end of our building where the connection nodes are?  That’s probably our problem since we’re having connection issues. Xfinity needs to come out and check the equipment at the end of our buildings thank you very much for your time.

9 months ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

user_6q75sq We appreciate you asking, unfortunately, we cannot offer specifics as to when they will be checking these things as there are many properties that require their attention and we do not want to give you any incorrect information. We know they are working as fast as they can and doing what is necessary to get our customers back online. When there is more information available and they can give us that time estimate, we need to wait for that information to come in.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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