Internet down, outage map shows no outages, need ETA, stuck in loop with AI chatbot

My internet is down and the outage map shows no outages in my immediate area. The AI chatbot told me that there is work being done to improve service, but it is not clear to me if the work is what caused the outage in the first place, or if the work is being done to restore the connection in my area. The AI couldn't understand me when I asked for clarification. The AI also told me that I could not be transferred to a human due to the outages, so now I am here asking for help in these forums. I requested to have text message updates but so far I have received none after several hours, not even one corresponding to when the outage began. I need an ETA on when my connection will be restored. ANY information is helpful at this point.