Visitor
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1 Message
Internet down in Beverly Hills
Is been over 36 hours that my internet went out. We did not lose power but internet still went out. Xfinity wouldn’t connect me with a customer rep to state or ask what is wrong. Xfinity recently billed me $100 for a contract that i have paid $50 for more than 3 years. I am super disappointed, frustrated as we can’t work and we are losing money.
XfinityJoe
Official Employee
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1.4K Messages
8 hours ago
Good morning @user_qujpw60 thank you so much for your patience while our teams work to restore your service. We understand how frustrating and disruptive an interruption can be, and we truly appreciate your understanding as repairs are being made.
Please keep in mind that any restoration time provided is an estimate, as additional issues may sometimes be discovered during the repair process.
For the latest updates, we recommend checking the Xfinity Status Center. Once your service has been fully restored, you can also request a credit for the time your service was affected through the Service Center
https://www.xfinity.com/support/status
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