Visitor
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2 Messages
Internet down for second day in a row...
I have now been out of internet service for several hours for the second day in a row... The chat function does not work, and you can't find a number to call anywhere... Are there any service providers that actually provide service?
EG
Expert
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96.9K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKorie
Official Employee
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967 Messages
1 year ago
Hey there, @brooks79. I am sorry to hear you are having continued service issues. I'd love to help take a look and see what is going on. Also, you can always call us at 1-800-XFINITY.
Please feel free to send me a DM with your name and address.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it any of those platforms will be able to assist. :)
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