Internet down for 20+ hours

Xfinity Internet has been down for 20+ hours in my area. The multiple communications about the Internet coming back online have been incorrect or lies.

i should be compensated for at least two months of Internet at no cost. I lost an entire day of work.

Xfinity customer support reps are useless by design. I have filed a complaint with the FCC,

Responses

Oldest First

Selected Oldest First

EG

Expert

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122.7K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityPaula

Official Employee

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2.5K Messages

1 hour ago

user_kmuy1s Hello! Thank you for taking the time and reporting the trouble with your internet to us here on our Xfinity Forums. I'm sorry to read that the services have been down for so long. I know it's crucial to keep connected especially when you need to work from home and any interruption is going to create a delay in your work. One of the first things I check when my internet is out is the Xfinity app. It's easy to see if an area issue have been reported, and it will provide me with the estimated times on when the service should be restored. Another area to check is our status map. There's no need to log in, but you can check an address to see if there's a known service issue.

I'm sorry that those notices were not correct for you and that your connections are still down. I would love to help out.

Is the Xfinity app or status map still showing an issue in the area?

0

Customer Service

user_kmuy1s

Internet down for 20+ hours

EG

XfinityPaula

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