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Thursday, October 31st, 2024 11:13 AM

Internet down for 15 hours

15 hours and no answers as to what is happening [Edited: "Political"] The biggest problem is all of my local network goes down too for unknown reasons which means my security cameras, my NAS, my movies on media drives, file shares, everything because incompetence at Xfinity.

Official Employee

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1.7K Messages

14 days ago

@user_aceo3d Welcome to our community forum and thank you for letting us know about the ongoing issues you've been having. I rely on my service every day and know how stressful it can be when issues get in the way of our daily routine. 

 

To get the most up-to-date information, you can always visit our Status Page or use the Xfinity app to view the status of your services and equipment and even troubleshoot any issues that may arise in the future. I appreciate your patience as we work towards a resolution.

3 Messages

The ‘status’ page is useless, all it has said since the service went down at 4pm something last night was small changes, it started saying it would take about an hour to fix then 2 hours, then it just said as quickly as possible. No other information, it’s completely useless.

Official Employee

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1.7K Messages

@user_aceo3d I appreciate you checking out the page :). The technicians update the status page at the same time we receive new information, so our customers always have the same level of detail as we do. Please keep in mind that the estimated time of resolution is an estimate and may change depending on what the technicians encounter while working towards a resolution. Our technicians are professionally trained and I’m confident they’ll be able to get everything back up and running as soon as they possibly can. 

 

I want to make sure you're taking advantage of all the awesome features available to you. With Xfinity, you have access to millions of free hotspots across the footprint so you can stay connected if there are any online in your area. You can easily locate them using the Xfinity App. I use them to save my mobile data while I'm out and about. They're super convenient and easy to use!

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3 Messages

Hotspots are USELESS for connecting my security cameras, NAS, media drive and other local network that shouldn't have been down in the first place, it is a problem that is because of a FLAW in design of Xfinity's Home network system by [Edited: "Inflammatory"] that have rendered the local networks FUBAR when Xfinity loses the internet connect even though the 'LOCAL' network is still intact. Ours was down for over 2 days.

(edited)

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