3 Messages
Internet down again costing me 2 days of work in the span of a month.
This is the second time in like 30 days the internet has been completely down the entire day. The estimated time to fix both times kept getting pushed back until they just give up and say “asap.” I had to use 2 sick days since I work from home. I don’t understand how such a large company can undergo 2 outages like this? I’m getting tired of this incompetence and lack of communication to update customers. Can’t wait for fiber to be offered in my location
XfinityMarcus
Official Employee
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1.6K Messages
2 years ago
@Tzuyu2, thank you for taking the time to reach out to us here using the Xfinity Community Forums page. I know how impactful a loss of service can be as a consumer myself who relies on the internet for school and work daily. Are you still currently undergoing the disruption to your service?
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