Visitor
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2 Messages
Internet down 2 weeks
Need to escalate since local calls and 2 techs visits have not resolved issue with line broken
Visitor
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2 Messages
Need to escalate since local calls and 2 techs visits have not resolved issue with line broken
EG
Expert
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117.7K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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2.3K Messages
11 hours ago
Hi there and welcome to Comcast @dodonald. Thank you for taking your time and reaching out to regarding your Internet service. What line is broke? Can you please provide us with more details on your concern.
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dodonald
Visitor
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2 Messages
6 hours ago
Internet fiber cut going to house around April 13/14th. cable wire Sticking out of ground.
Called Xfinity on 4-14-26 to schedule tech and report cable cut
April 15th, Tech came and said cable was cut which I told customer service when setting up appt. Nothing he could do but schedule new cable and bury
April 16, received message that tech was scheduled to bury cable in next three days
April 19th, email received scheduling work to bury and install
April 23rd email stating cable would be buried by April 23.
April 26th email string work had been rescheduled
April 27th, called customer service again. They scheduled tech out on April 30th
April 30th, Tech shows up asking what was wrong??? unbeleivable...... Said cable is cut, nothing he can do. TOLD him to run temporary cable which he did laying across concrete driveway where it will be damaged
MAY 1 ......Do not know when it will be buried and installed correctly????
2-1/2 weeks of the delays and broken promises
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