Internet Down 2 Days [Edited]

Hi, I need urgent help. Our internet has been down for 2 days and both my spouse and I work from home. This outage is directly impacting our jobs and we cannot continue like this.

We have already tried the standard support channels, but the issue is still unresolved. We need immediate assistance from the Executive Support team to restore service or dispatch a technician today.

Same‑day fix or technician dispatch

Thank you — this is extremely urgent.

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XfinitySara

Official Employee

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2.5K Messages

2 hours ago

Hey there, @user_e5l8lf. We'd be happy to take a closer look at things and see what can be done to resolve this as soon as possible for you and your spouse. Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_e5l8lf

Internet Down 2 Days [Edited]

XfinitySara

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