6 Messages

Monday, January 29th, 2024

Closed

Internet disconnecting when playing games online

Hi, I am experiencing disconnection issues when playing games on my PS5 console. I have looked it up and can't quite find a clear solution. I notice that any other time when streaming video I have zero disconnects. However when I get on my PS5 and play games like Fortnite, COD,etc. it disconnects. Everything wired or wireless gets disconnected. It then reconnects a few minutes later.

Things I have tried:

Restarting the gateway

Swapping out coax cable

Putting the gateway in bridge mode and tried using my own router(later went back to just the Xfinity gateway)

Tried swapping the Ethernet cable suppling internet to my console

Tried wifi

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