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user_9437a7
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3 Messages

Thursday, June 25th, 2026 1:10 AM

Internet Disconnect Request Status

I submitted internet disconnect request on 6/20 and it is still pending today. Could someone help to check why it is pending for so long and when the request can be fulfilled? The reference number of my request is 1002142259092027. Thanks.

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10 hours ago

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XfinityJohnG

Official Employee

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2.9K Messages

11 hours ago

Thank you for reaching out to our team here. Normally the disconnect orders will have a stop billing date, and a completion date that is 7 to 10 days later. If you set that order up to stop the billing on 6/20, the order may not close for a couple of more days. 

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user_9437a7

Visitor

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Thanks for the info. I need to wait a few more days then.

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11 hours ago

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XfinityRay

Official Employee

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4K Messages

Sounds good, @user_9437a7! We will check back on Monday to ensure you are seeing that. The final bill comes by USPS mail a few weeks after closing the account. That will have the billing corrections from the closure and show any final balance or refund amount. 

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10 hours ago

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