ImreOlajos's profile

New Poster

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1 Message

Sat, Dec 26, 2020 8:00 PM

Internet data plan threshold

I just received an email that our family has reached the Internet data plan threshold of 1.2 TB (with 5 days still to go in December). This is absolutely ridiculous, especially during a pandemic when: a) adults like me are working from home and using up data left and right with remote desktop sessions, video conference calls, large file downloads and the like, b) kids like mine are using up data as they're studying online, meeting their teachers via video calls, etc., c) we are all using up data as we try to relax at home after work and school to adhere to social distancing rules, so we do video calls with friends and family, we stream movies and series online, etc. In light of all this, 1.2 TB does not seem like a lot. If all 4 members of my family stream videos in HD 12 hours a day (which is NOT an unreasonble assumptions these days), that means our family will use up that 1.2 TB in about 17 days. Yes, I know that as a first time "offender" I don't have to pay for the extra data just yet. Yes, I know Comcast has true unlimited Internet plans (for an extra monthly fee). But again, getting an email like this in a middle of a pandemic when most of us are confined to our homes, anyway, is especially unreasonable. and I am hereby expressing my extreme dissatisfaction with this policy.

Responses

ComcastRob

Official Employee

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273 Messages

6 m ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. @ImreOlajos

Visitor

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1 Message

2 m ago

Same thing is happening to my wife and I, 5 days till the end if April 2021 and we get a message that our useage is over 1005 gigs and climbing. I can't understand it, we have 2 laptops and a Ooma telephone service, we stream movies and shows every night and play games on the internet. But really how could we possibly use a whole terra bite, thats a lot of data space. I'm thinking something has to be wrong, friends of ours don't go through half of what we're going through and use the TV and internet pretty much as we do. Trying to find an answer.

Official Employee

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121 Messages

Hello @user_050408 I hate to hear about the issues you're seeing with more data being used than you feel you're actually using, but I'd be happy to take a look into this for you. Since this is an old thread, I do ask that you create your own thread about this issue so we can assist you there. 

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