Internet Data Caps

The data caps you recently imposed on your customers are consumer unfriendly and your justifications for adding them is not only unconvincing but also insulting to your customer base.

If network expansion is truly a priority, the substantial year-over-year record profits already being generated should more than suffice to cover these costs without penalizing customers.

Data caps restrict the freedom of your customers to fully utilize the internet, impacting everything from remote work and online education to entertainment and communication. These caps are particularly problematic now where high-speed internet access is not just a luxury but a necessity for daily life.

I urge you to reconsider this policy and to prioritize the needs and satisfaction of your customers over profit margins. Removing these unnecessary data caps would demonstrate a genuine commitment to providing high-quality service and maintaining customer trust.