Internet cutting out, technician said would send someone else out but I have no idea if he's coming

Even on ethernet my internet has been cutting out a lot recently so I had a technician come out yesterday. After testing he said yes there's was a bunch of errors on the connection and it was definitely a problem. He said it was actually the connection coming into the building from the pole in the street. I said ok is there anything you can do, he said he wasn't equipped to do work like that so he would put in the request for the person who could tomorrow.

  I said alright that's fine do I have to schedule an appointment or do anything on my end, and he said no it was all set for tomorrow. Well it's tomorrow and I never saw anyone working outside and the internet still cuts out. Now I'm left with no appointment to check or anyone to call so I'm not sure where to go from here.  If someone is coming that's great but I have no way of knowing or checking anything.

I'm just going to have to call a technician to come out again which seems like a waste of time.