Internet Cutting Out between 5-10pm

Why does Comcast think it's okay to have mini-outages during peak bandwidth hours? It's becoming impossible to play games with my friends, watch tv, or even just stream videos because of increasingly frequent internet mini-outages. From being disconnected constantly from servers to having my whole PC outright have no internet connection every single night. I'm becoming so exhausted and frustrated.

Would love to hear what other's experiences have been and if there's any path forward before I switch ISPs.

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XfinityMarshante

Official Employee

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248 Messages

14 hours ago

Hello @Karaoke5009, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are having ongoing service interruptions every night. When the connection drops does the modem reboot or stays on? Have you checked the connections to make sure they are tight?

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Karaoke5009

Visitor

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2 Messages

The modem stays on. I've tried resetting the gateway/modem, changing ethernet cables, and no luck

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12 hours ago

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XfinityThomasA

Official Employee

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2.6K Messages

Those are great steps to take, Karaoke5009! We can help! Is your PC connected via Ethernet or over wifi? Have you tried checking the Xfinity app when this issue occurs? If no problems are reported, you can even use the app to troubleshoot. It works great and is easy to use.

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12 hours ago

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Customer Service

Karaoke5009

Internet Cutting Out between 5-10pm

XfinityMarshante

Karaoke5009

XfinityThomasA

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