Visitor
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1 Message
Internet cutoff too early
I'm moving next week and got the new router shipped to me. I still have the old one and it's supposed to be cut off at the beginning of next week since I'm still in my old place but it was cut off today. I need help reconnecting it.
EG
Expert
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117.5K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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1.1K Messages
5 hours ago
Hello @user_pgbscu, thank you for taking the time to leave a post. Sorry to hear that your services were disconnected earlier than expected. I completely understand how frustrating that can be, especially when you still need reliable internet at your current location before moving. That’s certainly not the experience we’d want for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityJustinC
Official Employee
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2.2K Messages
1 hour ago
@user_pgbscu I appreciated your time working with me today, and glad we got the internet back up and running at the location you haven't moved out of yet. I'll check back in with you on the day you're moving into the new location, that was we can ensure the old account is disconnected properly, and new account is up and running. Have a great rest of your day.
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