Internet customer service
I just had the absolute worst customer service experience of my life. I was transferred more times than I can count. Put on hold more times than I can count. Someone hung up on me. I called 3 numbers, left my number for supervisors to call me, chatted online, requested phone calls. I was told I was going to have to spend money to have my apartment rewired, that my account was a business instead of personal account. It took me HOURS. In the end I had to involve my landlord. Once they got involved I was told there was a block on my address that needed to be lifted before I could get service. I have been an Xfinity customer for over 2 years. I have never in my life experienced such substandard customer service. Xfinity is truly going down the toilet.