Incoguana's profile

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1 Message

Sun, Dec 6, 2020 4:00 AM

Internet customer service

I just had the absolute worst customer service experience of my life. I was transferred more times than I can count. Put on hold more times than I can count. Someone hung up on me. I called 3 numbers, left my number for supervisors to call me, chatted online, requested phone calls. I was told I was going to have to spend money to have my apartment rewired, that my account was a business instead of personal account. It took me HOURS. In the end I had to involve my landlord. Once they got involved I was told there was a block on my address that needed to be lifted before I could get service. I have been an Xfinity customer for over 2 years. I have never in my life experienced such substandard customer service. Xfinity is truly going down the toilet.

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Expert

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25.8K Messages

6 m ago


@Incoguana wrote:
I just had the absolute worst customer service experience of my life. I was transferred more times than I can count. Put on hold more times than I can count. Someone hung up on me. I called 3 numbers, left my number for supervisors to call me, chatted online, requested phone calls. I was told I was going to have to spend money to have my apartment rewired, that my account was a business instead of personal account. It took me HOURS. In the end I had to involve my landlord. Once they got involved I was told there was a block on my address that needed to be lifted before I could get service. I have been an Xfinity customer for over 2 years. I have never in my life experienced such substandard customer service. Xfinity is truly going down the toilet.

If there is a block on the apartment that means that the previous tenant has an outstanding bill with Comcast.  You will need to provide proof that you live there by an utility bill in your name, or your lease.  Take this to your nearest Comcast store so they can lift the block.

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Official Employee

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2.5K Messages

6 m ago

Hi, Incoguana. This is not the experience we want for you! You came to the right place for help. Please send me a PM with your first and last name, we can go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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