Incoguana's profile

New Poster

 • 

1 Message

Sunday, December 6th, 2020 4:00 AM

Closed

Internet customer service

I just had the absolute worst customer service experience of my life. I was transferred more times than I can count. Put on hold more times than I can count. Someone hung up on me. I called 3 numbers, left my number for supervisors to call me, chatted online, requested phone calls. I was told I was going to have to spend money to have my apartment rewired, that my account was a business instead of personal account. It took me HOURS. In the end I had to involve my landlord. Once they got involved I was told there was a block on my address that needed to be lifted before I could get service. I have been an Xfinity customer for over 2 years. I have never in my life experienced such substandard customer service. Xfinity is truly going down the toilet.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

31.9K Messages

5 years ago


@Incoguana wrote:
I just had the absolute worst customer service experience of my life. I was transferred more times than I can count. Put on hold more times than I can count. Someone hung up on me. I called 3 numbers, left my number for supervisors to call me, chatted online, requested phone calls. I was told I was going to have to spend money to have my apartment rewired, that my account was a business instead of personal account. It took me HOURS. In the end I had to involve my landlord. Once they got involved I was told there was a block on my address that needed to be lifted before I could get service. I have been an Xfinity customer for over 2 years. I have never in my life experienced such substandard customer service. Xfinity is truly going down the toilet.

If there is a block on the apartment that means that the previous tenant has an outstanding bill with Comcast.  You will need to provide proof that you live there by an utility bill in your name, or your lease.  Take this to your nearest Comcast store so they can lift the block.

Gold Problem Solver

 • 

3.3K Messages

5 years ago

Hi, Incoguana. This is not the experience we want for you! You came to the right place for help. Please send me a PM with your first and last name, we can go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

forum icon

New to the Community?

Start Here