Hello, @user_qdvn2j. Thank you for your contribution to the Xfinity Forums. You can look at your statements using the Xfinity App or xfinity.com. If you are on a promotion, it will show you that promotion end date as well. The most common cause of an internet-only bill going up is a promotion ending. There is also the possibility of a data charge if you exceeded the 1.2 TB data usage plan. Standard rate changes usually happen at the beginning of the calendar year.
I have tried looking up my bill online for over an hour and your website keeps crashing. I have also tried calling customer service numerous times only to get hung up on...... you might be the worst business I have ever dealt with.
user_0d5uhn I’m so sorry to hear about the trouble you’ve had with our website and customer service. 😔 That’s definitely not the experience we want for you, and I completely understand your frustration. Have you had a chance to clear your cache and cookies on the device you are trying to log into and reset your internet connection? Those two steps tend to clear up most log-in issues on the internet.
I would also be happy to review your account with you. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CC_Tony
Retired Employee
•
1.4K Messages
9 months ago
Hello, @user_qdvn2j. Thank you for your contribution to the Xfinity Forums. You can look at your statements using the Xfinity App or xfinity.com. If you are on a promotion, it will show you that promotion end date as well. The most common cause of an internet-only bill going up is a promotion ending. There is also the possibility of a data charge if you exceeded the 1.2 TB data usage plan. Standard rate changes usually happen at the beginning of the calendar year.
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