Internet constantly loses connection for 1-2 mins when it rains, is windy, or storms?

I have been dealing with an issue for nearly 8 months now - ever since our neighbor moved in and had their services installed. That day we noticed a bunch of scrap cable laying on the ground around the pole (I guess the tech just left it there...) and ever since, whenever it rains, is windy, or storms our internet will go from 300+mbps to no connection for like 1-2 mins then will be fine again. We never have an issue with speed, and the gateway light stays white, it doesn't restart or anything - its just like the signal bottoms out intermittently.

Every time I contacted support, they told me I needed a new gateway... I would have a new gateway and then next windy/rainy day it would so the same exact thing.... that happened like 6 times... a tech came out today and confirmed that the issue is not in our house and he said he had already submitted a maintenance ticket for them to check the pole... I thought it was weird that i never got a notification or ticket number, so I called xfinity and they said there was not existing ticket. The kind woman I spoke with created a ticket for someone to contact me and made all of these notes, but I feel so helpless. 

The problem is CLEARLY at the pole or with a line and there is nothing I can really do - I can't seem to get ahold of the correct people. I work from home and this has been negatively impacting my productivity at work, and sometimes I will be on video calls and it will just drop over and over for just a minute, but enough to disrupt everything