5 Messages

Tuesday, July 23rd, 2024

Closed

Internet Constantly Dropping in Jacksonville, Fl since Xfinity did upgrades in the area

Xfinity did upgrades in our area last week. Since then the internet keeps dropping out. I have contacted Xfinity multiple times with no fix. 

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Official Employee

 • 

2.3K Messages

1 year ago

 

user_c4cnhi Hello! Thank you for reaching out to us here on our Community Forums. We would suggest checking our Xfinity Status Center here (https://www.xfinity.com/support/status) to see if our Mainteannce Team is doing work in the area, if available there will also be an Estimated Time if they are doing maintenance.

 

5 Messages

I keep being told there is no issues in the area. I know that’s not the case. 

Official Employee

 • 

2.3K Messages

1 year ago

 

user_c4cnhi When you can, please send a Direct Message with your full name and address so that we can investigate this further. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message 

 

5 Messages

There is no direct message icon

Official Employee

 • 

2.3K Messages

To send a direct message:

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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