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user_c4cnhi
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Tuesday, July 23rd, 2024

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Internet Constantly Dropping in Jacksonville, Fl since Xfinity did upgrades in the area

Xfinity did upgrades in our area last week. Since then the internet keeps dropping out. I have contacted Xfinity multiple times with no fix. 

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Updated 

1 year ago

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XfinityBenjaminM

Official Employee

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2.3K Messages

1 year ago

 

user_c4cnhi Hello! Thank you for reaching out to us here on our Community Forums. We would suggest checking our Xfinity Status Center here (https://www.xfinity.com/support/status) to see if our Mainteannce Team is doing work in the area, if available there will also be an Estimated Time if they are doing maintenance.

 

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user_c4cnhi

5 Messages

I keep being told there is no issues in the area. I know that’s not the case. 

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

2.3K Messages

1 year ago

 

user_c4cnhi When you can, please send a Direct Message with your full name and address so that we can investigate this further. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message 

 

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user_c4cnhi

5 Messages

There is no direct message icon

1 year ago

0

XfinityOrlandoM

Official Employee

 • 

2.3K Messages

To send a direct message:

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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