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Internet Constantly Disconnecting
About a week ago, my area experienced an intense storm where we lost power and internet access. Both were restored, however Xfinity took way longer to restore us internet service and kept pushing the deadline forward. Now it’s “back”, but daily it goes out randomly and the app says a new time for it to be fixed.
I can’t contact a human over the phone without spamming 0#, the automated message says no one can help me until the outage is resolved and hangs up on me. The one time I was able to speak to someone, while they were nice, they couldn’t provide any answers at all. I just want to know if this is actually getting worked on or not. It is terribly frustrating to think it’s finally back and then have it out again in the middle of working or watching a movie. Especially since I’ve already been charged my bill for the month and the service I’m receiving is so terrible. Genuinely want to switch ISP’s after this but I can’t because Xfinity is the only option. I’m tired of getting several text messages every single day about my service being out and then being restored, over and over. When will this actually get fixed?
XfinityEva
Official Employee
•
1.7K Messages
1 year ago
@user_63oogw Thank you for visiting our Xfinity Community Forums. We understand the frustration of experiencing intermittent service. If your address is currently under an interruption we would not be able to schedule an appointment until the interruption is cleared. The best resources are the Xfinity app or the status center through Xfinity.com to check for interruptions and sign up for notifications. There may be more than one interruption affecting the area and we encourage you to continue to sign up for the updates on each one. The times for restoration are estimates only and can change.
If you receive an notification your service has been restored but you are still not able to connect please send us a direct message with your full name and service address and we can further assist.
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