Internet Connectivity

Hello,

My internet connectivity is terrible. I'm dropping from calls on average 5 times per hour. As someone who works from home, I can't afford to have unstable internet. I went to the local Xfinity store this weekend as it's very difficult to speak to someone when there is an issue. She told me she is not showing that I've lost coverage at all. I would like to send a Direct Message so I can send some screen shots I have taken. If I'm understanding the content on this forum correctly, the direct message option isn't available until I post on this forum. I'm hoping after I post this, I'll be able to work with someone who is able to help me.

Thanks!

Responses

XfinityChristy

Official Employee

•

2K Messages

9 months ago

la_cubana Hello and thank you for reaching out via our Xfinity Community Forum today. I’m so sorry to hear about the issues with your internet connectivity, especially when you’re working from home—I completely understand how important a stable connection is. I work from home too, so I know how disruptive it can be when your internet isn’t reliable. We’re here to help get this resolved. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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Customer Service

la_cubana

Internet Connectivity

XfinityChristy

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