Internet Connectivity issues

@user_5dc113 We apologize for the experience in trying to schedule your service appointment. When you experience internet connectivity issues we do have to complete a series of troubleshooting steps first. In some cases this may resolve the issue without the need for a technician visit. We have an excellent guide right here on our forums for Xfinity Internet Connection Troubleshooting Tips.

If you are still having issues you can provide details here of what you are experiencing, the connection setup and what devices you are using to test this. 

You can also send us a direct message with your full name and service address for further assistance. 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it