Good evening, @user_5vo31e! We are glad you reached out about your internet connection. We are happy to further assist you and will get it working. I need some further information so I can best help.
Are you seeing this error on the device you are trying to connect with or in the Xfinity app?
Are you installing a new modem or has your service been working and this just started?
Are you trying to connect with an ethernet cable or over WiFi?
XfinityRay
Official Employee
•
3.9K Messages
4 hours ago
Good evening, @user_5vo31e! We are glad you reached out about your internet connection. We are happy to further assist you and will get it working. I need some further information so I can best help.
Are you seeing this error on the device you are trying to connect with or in the Xfinity app?
Are you installing a new modem or has your service been working and this just started?
Are you trying to connect with an ethernet cable or over WiFi?
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